Last Updated: June 2026
Rudra Origins (“we”, “us”, “our”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, place an order, subscribe to our communications, or otherwise interact with our services.
By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We may collect the following information:
Personal Information
- Full name
- Email address
- Telephone number
- Billing address
- Shipping address
- Account login information
- Order history
- Communication preferences
Transaction Information
- Products purchased
- Order details
- Payment confirmation information
Please note that payment card details are processed securely by our payment providers and are not stored by Rudra Origins.
Technical Information
- IP address
- Browser type
- Device information
- Website usage data
- Cookies and analytics information
- Referral and marketing source information
2. How We Use Your Information
We use your information to:
- Process and fulfil orders
- Deliver products and services
- Respond to enquiries and customer service requests
- Manage your account
- Improve website functionality and user experience
- Understand customer preferences and purchasing behaviour
- Improve our products and collections
- Conduct analytics and performance measurement
- Develop marketing campaigns and content
- Send updates, promotions, and newsletters where consent has been provided
- Detect fraud and maintain website security
- Comply with legal and regulatory obligations
3. Marketing Communications
With your consent, we may send marketing communications relating to:
- New product launches
- Special offers
- Events
- Collections
- Brand updates
- Educational content related to Rudraksha, Nepalese craftsmanship, and heritage
You may unsubscribe from marketing communications at any time using the unsubscribe link included in our emails or by contacting us directly.
4. Cookies & Analytics
Our website uses cookies and similar technologies to improve user experience, understand website performance, and support our marketing activities.
We may use analytics and marketing tools to understand:
- Website traffic
- Customer behaviour
- Product performance
- Advertising effectiveness
These tools help us improve our website, products, services, and customer experience.
You can control cookie preferences through your browser settings.
5. Sharing of Information
We do not sell your personal information to third parties.
We may share information only where necessary with trusted service providers who assist us in operating our business, including:
- Payment processing providers
- Website hosting providers
- E-commerce platforms
- Delivery and logistics providers
- Marketing and email service providers
- Analytics providers
- Professional advisers where legally required
These providers are required to protect your information and use it only for the services they provide to us.
6. International Data Transfers
As an international business, your information may be processed or stored in countries outside your country of residence.
Where data is transferred internationally, we take reasonable measures to ensure appropriate safeguards are in place and that your information remains protected in accordance with applicable privacy laws.
7. Data Retention
We retain personal information only for as long as necessary to:
- Provide our services
- Fulfil orders
- Maintain business records
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
When information is no longer required, it will be securely deleted or anonymised.
8. Your Privacy Rights
Depending on your location, you may have rights under applicable privacy laws, including:
Right to Access
You may request access to the personal information we hold about you.
Right to Correction
You may request correction of inaccurate or incomplete information.
Right to Deletion
You may request deletion of your personal information where permitted by law.
Right to Restrict Processing
You may request that we limit the use of your information in certain circumstances.
Right to Data Portability
You may request a copy of your information in a portable format where applicable.
Right to Withdraw Consent
Where processing is based on consent, you may withdraw that consent at any time.
Right to Object
You may object to certain processing activities, including direct marketing.
9. California Privacy Rights
Residents of California may have additional privacy rights under applicable California privacy laws, including the right to know what information is collected, request deletion of personal information, and opt out of certain data processing activities.
Rudra Origins does not sell personal information.
10. Children’s Privacy
Our website is not intended for children under the age of 16.
We do not knowingly collect personal information from children. If we become aware that information has been collected from a child without appropriate consent, we will take steps to delete it.
11. Security
We take reasonable administrative, technical, and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.
While no online system can guarantee absolute security, we are committed to maintaining appropriate safeguards.
12. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page together with the updated effective date.
13. Contact Us
If you have questions regarding this Privacy Policy, your personal information, or wish to exercise your privacy rights, please contact us:
Rudra Origins
Email: info@rudraorigins.com
Website: www.rudraorigins.com
Contact Form: Available through our website
Rudra Origins respects your privacy and is committed to handling your information with transparency, integrity, and care.